How do I place an order? You can browse the products on our product pages, select the products you like and click the “Add to Cart” button, then follow the prompts to checkout. You will need to provide the shipping address and payment information to confirm the order.
Can I modify or cancel my order? Once you submit your order, we will process it as soon as possible. If you need to modify or cancel your order, please contact us by email as soon as possible. We will try our best to accommodate your request before the order is shipped.
How do I check the status of my order? You can check the order history in your account or check the order status in real time through the tracking link in the order confirmation email you received.
What payment methods do you offer for your products? We accept a variety of payment methods, including credit cards, debit cards, and online payment platforms. The specific available payment options will be listed at checkout.
How do I process returns? If you are not satisfied with the product you purchased, you can apply for a return within 30 days of receiving the product. Please make sure the product is unused and in its original packaging. You can contact our customer service team by email to apply for a return and get specific steps.
Do I need to pay extra shipping fees? Shipping costs vary depending on the weight and destination of your order. You will see the specific shipping costs during the checkout process. Some orders may be eligible for free shipping if there is a promotion.
How long does it take for international orders to arrive? International orders take different delivery times depending on the destination, usually between 7-21 business days. The specific delivery time will be notified by email after you place your order.
What do I need to know about privacy and data security? We take your privacy very seriously and are committed to protecting your personal information. Please review our privacy policy to understand how we collect, use and protect your information.
Do the products you provide have a warranty? Yes, our products usually have a certain period of warranty service. For specific warranty policies, please refer to the product page or contact customer service.
How do I contact the customer service team? You can contact the customer service team by email at wangmazi115@gmail.com. We will respond to you as soon as possible, usually within 24 hours.
If you have any other questions, please feel free to contact us, we will serve you wholeheartedly!
