Thank you for choosing optifitzone.com! We are committed to providing you with quality products and services. If you are not satisfied with your purchase, here is our refund policy:
Refund Request You can apply for a refund within 30 days of receiving the product. Please ensure that the product is unused and in its original packaging. Refund requests must be submitted via email to wangmazi115@gmail.com, and please provide the order number and relevant information so that we can process it quickly.
Return Conditions To ensure a smooth refund, please follow the following return conditions:
The product must be unused and in its original packaging. The returned product must be accompanied by proof of purchase (such as the order confirmation email). Personalized or customized products are not eligible for refunds unless due to quality issues.
Return Shipping Costs If the refund is due to the wrong product or the product itself is defective, the shipping costs will be borne by us. For refund requests for other reasons, the return shipping costs will be borne by the customer.
Refund Processing Once we receive the returned item and confirm that it is in a refundable condition, we will process the refund within 5 business days. The refund will be sent to the original payment account you used when making the payment. The processing time may vary depending on your bank or payment service provider.
Refund Request Rejection If the item you requested a refund for does not meet our return conditions, we will contact you to explain the reason and may send the item back to you.
Contact Us If you have any questions or need further information, please contact us by email: wangmazi115@gmail.com. Our customer service team will be happy to help you.
Thank you for your support and understanding. We look forward to continuing to provide you with quality products and services!
